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Warranty Terms & Conditions

ANEL offers an innovative and industry-leading 10-year long warranty for all synthetic materials of ANEL manufacturing.

What is covered by this warranty?

Defects caused by material and manufacturing workmanship.

Duration of coverage:

The warranty lasts 10 years from the date of purchase.

Actualizing the warranty.

ANEL at its sole election, will replace the part that is covered by the warranty. If ANEL in its sole discretion, determines that the product requires full replacement, then either the product will be replaced or the customer will be refunded the pro-rata portion of the purchase price of the product on a straight line depreciated basis of 10% per year. For example, if the product has been owned for 7 years, the customer will be refunded 30% of the original purchase price.

 

What is not covered by this warranty?

The warranty applies only to the original purchaser/owner and is not transferrable.

This warranty is void if the item is repaired or modified. All failures or defects must be reported within a reasonable amount of time. Any use of the product for purposes other than accommodating bees will void this limited product warranty.

Hive connectors and all metallic hinges are excluded from this warranty.

Use for other than beekeeping purposes is not covered by this limited warranty. Furthermore, damages caused by: use of force, incorrect handling, inappropriate use, abuse, neglect, accidents, impacts from transportation, pollutants, set-up on an un-level foundation, alteration, painting, assembly not in accordance with the manufacturer's directions, or damages caused as a result of storage above the capacity limits of the product, are not covered by this limited warranty. This limited warranty does not apply to damage resulting from "acts of nature" such as, but not limited to: tornado, hurricane, heavy snow, ice, blizzard, flood, fire effects. The warranty is void if structural parts and components not supplied by ANEL are used. The warranty does not apply to "Normal Weathering". "Normal Weathering" is defined as exposure to sunlight and extremes of weather and atmosphere which will cause any colored surface to gradually fade or accumulate amounts of dirt or stains from normal usage.

Actions required by the customer:

Any of the above stated replacements will be shipped or refunds (at ANEL’s option) will be issued when the customer provides a proof of purchase (either a bill of sale, receipted invoice, or other proof that the product is within the warranty period), along with a full description of the defect, to ANEL Customer Service at support@anel.gr. In any case ANEL reserves the right to request photographic proof of product defect, and request that the defective product in question be shipped to ANEL to verify the defect or to aid in quality control efforts.

ANEL MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, CONCERNING THE PRODUCT OR THE MERCHANTABILITY OR FITNESS THEREOF FOR ANY PURPOSE. IN NO EVENT SHALL ANEL BE LIABLE FOR INCIDENTAL OR CONSQUENTIAL DAMAGES. Legal rights vary from state to state, so the above limitations may not apply to you if precluded by local law. If you believe your product carries a warranty not described above, call ANEL’s Customer Service at +302102483870 for additional information or click on this link to contact us by email.